FAQ for OfficeSuppliesLane.com

• What forms of payment will you accept?
• When will my order be processed?
• How do I know if the item I want is in stock?
• How much is shipping?
• When will I receive my order?
• Where do you ship from?
• Do you charge sales tax to my area?
• Why do you ask for my email address?
• Will you send me a tracking number?
• Why wasn't my receipt in the box?
• Will you ship outside of the USA?
• If I provide you with my shipping number, can you use that to ship to me?
• What shipping carrier do you use? Can you ship to me via USPS Priority Mail to save money?
• Can I pay with personal check or money order?
• I’m not comfortable ordering online. Can I call in my order?
• How will the charge read on my credit card statement?
• How do I return my order?
• What if there’s a problem with my order?

What forms of payment will you accept?

We accept American Express, Discover, MasterCard, Visa and PayPal under the following conditions: Cards are issued in the United States and billed to a U.S. address; PayPal payments should have a verified and confirmed status with PayPal. We also accept purchase orders from most schools and universities. Although we do not extend terms to companies, we will accept prepayment with company check.

When will my order be processed?

If you place your order before 2PM CST during the week, it will be process that business day. Orders placed after 2PM are generally shipped the following business day unless expedited shipping is requested and available. Orders placed on the weekend will be processed and shipped on the first business day following the weekend, usually Monday. Orders with different billing and shipping addresses may be delayed for address and phone number verification. Items not in stock will be shipped as soon as they become available.

How do I know if the item I want is in stock?

"In Stock" quantities are reflected on the check out page and based on end of previous business day numbers. We update these once a day only and they are not "real time".

How much is shipping?

Free shipping on ground orders over $99.00 for 48 continental United States. Please see our Shipping for details including rates, ship methods and lead time.

When will I receive my order?

We ship the same business day. Most orders arrive within 1-3 business days, while some may take longer depending on if they have to ship via LTL carrier or are in low supply and on another coast from your location. If you order via 2-day delivery, you will receive your order within 1-2 business days. If you choose Next Day Delivery, you will receive your order within 1 business day. Cut off time for expedited shipments is 2PM local time.

Where do you ship from?

We ship from warehouses throughout the United States. We ship from Birmingham, AL, Phoenix, AZ, Los Angeles, CA, Sacramento, CA, San Francisco, CA, Visalia , CA, Denver, CO, Ft. Lauderdale, FL, Jacksonville, FL, Miami, FL, Orlando, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Indianapolis, IN, South Bend, IN, New Orleans, LA, Boston, MA, Baltimore, MD, Detroit, MI, Grand Rapids, MI, St. Paul, MI, Minneapolis, MN, Kansas City, MO, St. Louis, MO, Charlotte, NC, Albany, NY, New York, NY, Cleveland, OH, Columbus, OH, Muskogee, OK , Tulsa, OK , Portland, OR, Harrisburg, PA, Philadelphia, PA, Pittsburgh, PA, Memphis, TN, Nashville, TN, Dallas, TX, Houston, TX, San Antonio, TX, Salt Lake City, UT, Seattle, WA. We will take your order from the closest facility that has inventory of the products you order so that you will receive your order fast. Orders that ship directly from the manufacturer may take longer to ship.

Do you charge sales tax to my area?

We charge sales tax in the States of Texas and California only. We accept reseller certificates in Texas; we do not accept reseller certificates in California for any reason. If you are shipping to California, you will be charged sales tax unless you are shipping to a Federal Government facility. There are no exceptions. We are happy to fulfill office supply needs of individuals, businesses, institutions or agencies for their "personal" use only. OfficeSuppliesLane.com does not accept orders for resale from computer dealers, exporters, or wholesalers.

Why do you ask for my email address?

Are you going to put me on an email list? We detest SPAM and unsolicited emails as much as you do; maybe more! We would never send email that was not requested or directly to related to your order. We do not sell emails, we do not keep an email list. We ask for your email for the following reasons: To send your order confirmation, to send your tracking number, and to provide you with a receipt of purchase. That’s it!

Will you send me a tracking number?

Yes! We send all UPS tracking numbers the morning following shipment. This is why we ask for your email address. We take the time to update each and every customer with this important information for follow-up.

Why wasn't my receipt in the box?

An automated email confirmation is generated as soon as your order is placed. Once we post your tracking number, another email is sent automatically and this is your receipt. Some email systems do not recognize the return address on the email and immediately relegate it to the trash or spam folder. If you don’t get the order confirmation immediately after sending the order, check other folders besides just your in box. If you inadvertently entered the wrong email address, give us a call or send an email and we will make the correction for you. If your company will not accept the emailed copy for reimbursement purposes, please let us know and we will either fax or mail a copy to you at your request.

Will you ship outside of the USA?

Yes!

If I provide you with my shipping number, can you use that to ship to me?

We do not use third party shipper numbers; only our own.

What shipping carrier do you use? Can you ship to me via USPS Priority Mail to save money?

We ship via UPS, FEDEX and LTL Carrier. The only time we ship via USPS is to APO/FPO military addresses.

Can I pay with personal check or money order?

We do not accept personal checks or money orders for payment. The only forms of payment we will accept are credit card or company checks where funds can be verified. We will extend small lines of credit to schools or universities whenever possible.

I’m not comfortable ordering online. Can I call in my order?

If you are able to place the order online, it is preferred. This allows us to keep our overhead costs down and we can continue to provide you with the most aggressive pricing we can. Our store is hosted through Yahoo! and is complete encrypted, secure, and safe. However, there is no additional charge for telephone orders. Feel free to call us during the business day if you feel more comfortable ordering by phone.

How will the charge read on my credit card statement?

If you use American Express or Discover for payment, our corporate name "Lone Star PC Speakers, Inc." will appear next to the charge on your card. If you use MasterCard or Visa, our url "OfficeSuppliesLane.com" will appear on your statement. (Texas is known as the Lone Star State and the company is based in Texas, thus the origin or our corporate name.)

How do I return my order?

Please see our returns policy page for return instructions. Most items may be returned within 30 days.

What if there’s a problem with my order?

Call or email us - we will make it right for you.